As legacy products near the end of life and companies pivot towards launching new products
3 key business objectives become imperative
- Continue providing highest quality of service to customers,
- Reduce engineering and management team’s bandwidth allocated to EoL products, and
- Optimize cost to be able to divert cash to new product development efforts
We solve these objectives via our end-to-end sustenance & support service offerings covering
Sustenance engineering (for hotfixes / new feature additions), product lifecycle extension, next-gen platform migration roadmap, L1-L4 customer support (incl. premium support), and product EoL management
Our Capabilities
Capabilities for sustenance and support
Scale disruptors within product engineering
Large enough to deliver with a 5K+ engineering talent base, but small enough to care
GenAI first modern delivery model
For continuous efficiencies in software performance & user experience
Assured value delivery via committed KPIs
Back-to-back arrangements on your customer SLAs; additional KPI commitment on cost & service efficiencies
Industrialized playbook for transition management
Templatized approach to managing transitions in record timelines
Innovative commercial models
Unique commercial models including – Outcome based EoL support; Risk-reward sharing models; Co-investment to help your customers migrate to new products; Upfront asset transition (labs, people,infra) with front loaded savings
Key outcomes we have delivered thus far
40-50% Saving
over 3 years
Improved Serviceability
by 20-25%
Improved Defect Resolution Cycle
by 30-40%
Reduced Technical Debt
by ~30%
How we do it
We use a GenAI first, modern delivery approach to sustenance & support services:
We use a GenAI first, modern delivery approach to sustenance & support services:
Selfservice & incident remediation
- Digital self serve – via mining known error databases
- Proactive error detection – via log monitoring & analytics
- AI driven code reviews – for optimization
Improved performance & serviceability
- NLP enabled observability assistant – for app performance improvement
- Advance RunOps Automation – for automated issue resolution
- Tickets, app parameter analysis – for user new feature requirements
Hyper automation in code build, test, & release
- Hyper automated patch creation
- Auto test code generation & execution – across unit, functional, regression, integration testing
- Code to doc – automated document generation
Why Xoriant
![Scale disruptors within product engineering]()
![GenAI first modern delivery model]()
![Assured value delivery via committed KPIs]()
![Industrialized playbook for transition management]()
![Innovative commercial models]()
Our Key Differentiators
Scale disruptors within product engineering
Large enough to deliver with a 5K+ engineering talent base, but small enough to care
GenAI first modern delivery model
For continuous efficiencies in software performance & user experience
Assured value delivery via committed KPIs
Back-to-back arrangements on your customer SLAs; additional KPI commitment on cost & service efficiencies
Industrialized playbook for transition management
Templatized approach to managing transitions in record timelines
Innovative commercial models
Unique commercial models including – Outcome based EoL support; Risk-reward sharing models; Co-investment to help your customers migrate to new products; Upfront asset transition (labs, people,infra) with front loaded savings
Accelerators In House
Accelerators for Digital Journey
Client stories
We have a track record of delivering results for leading companies across enterprise & vertical software segments
Global Procurement software provider
Sustenance support for 3 near end-of-life cloud based products
- Reduced lead time for feature delivery
- CSAT improvement from 4.0 to 4.5
- Average defect resolution time reduced by ~40%
Leading integration, analytics and event processing software
EOL support 24*7*365 basis & Lifecycle extension
- Total saving ~50% across deal lifecycle
- Improved performance by 53% by reducing contract processing time
- Enhanced customer satisfaction by drastically reduced error rate
- 100% adherence to SLAs
Global storage caching provider
E2E software sustenance engineering and software service delivery
- Reduced product support costs by 10%
- Met regulatory compliance and data retention needs
- Maintained delivery services for 99.9% availability
Industry recognitions
Leader in software engineering
Leader in product engineering
IDC has recognized Xoriant as a major player in software engineering in the IDC MarketScape: Worldwide Software Engineering Services 2023 Vendor Assessment Report.
For ISVs, Xoriant has experience with building software from the ground up and modernizing software products and solutions. Some of its services for this category include architecture transformation, product modernization, cloud migration and optimization, native application development, cloud security, cloud operations, site reliability engineering, and automation frameworks.
Xoriant has set up an Innovation Lab to research technologies such as AI/ML, RPA, and blockchain and their implications for business to produce working proof of concepts, which are subsequently implemented for customers. The company has recently launched ORIAN, an AI platform with industry validations, to drive transformative business outcomes by leveraging the power of AI/GenAI.
Zinnov has recognized Xoriant as an expansive and established player in Overall Digital Engineering and ER&D Services, Data and AI Engineering Services in Zinnov Zones 2023 Report
Sustenance and Support Services - Frequently Asked Questions
What is Xoriant's approach to sustenance engineering?
Xoriant employs a Gen AI-first modern delivery approach, focusing on sustenance engineering, including hotfixes and new feature additions, to extend product lifecycle and support next-gen platform migration.
How does Xoriant achieve cost optimization in sustenance and support services?
Through their end-to-end service offerings, Xoriant optimizes costs by reducing the engineering and management team's bandwidth on End-of-Life (EOL) products, allowing for reallocation of resources to new product development.
What outcomes has Xoriant delivered with its sustenance and support services?
Xoriant has achieved 40-50% savings over three years, improved serviceability by 20-25%, enhanced defect resolution cycles by 30-40%, and reduced technical debt by approximately 30%.
What makes Xoriant's sustenance and support services unique?
Leveraging a large engineering talent base and a Gen AI-first delivery model, Xoriant offers unique commercial models, assures value delivery via committed KPIs, and provides industrialized playbook for efficient transition management.
Disruptions becoming a blocker to your Desired Digital Future?
Let’s address them with Digital Engineering
Globally Presence
Across Americas, Europe, and Asia
All Locations
Asia
Europe
North America
19 Locations
7
10
2
10 Locations
Ahmedabad
A-201, WestGate Business Bay, SG Road, Makarba, Ahmedabad 380015
Hyderabad
Block –B, Wing 1, 2nd Floor, Cyber Gateway, Hitech city, Hyderabad 500081
Gurugram
2nd Floor, Tower B, Unitech Cyber Park, Sector 39, Gurugram 122001
Singapore
70 Shenton Way, #13-03, Eon Shenton, Singapore 079118
Bengaluru
Subramanya Arcade SA Tower, 2nd floor, A-wing, Bannerghatta Main Road, BTM Layout, Bengaluru, Karnataka 560029
Chennai
8th Floor, Smartworks, Olympia National Tower, Block 3, A3 and A4, North Phase, Guindy Industrial Estate, Chennai 600032
Pune
7th Floor, IT-7 Building, Qubix Business Park Pvt. Ltd. SEZ, Phase - 1, Hinjawadi, Pune 411057
Mumbai - Thane
AWFIS 1st Floor, Nehru Nagar, Wagle Industrial Estate, Thane West, Thane Maharashtra 400604
Mumbai
7th Floor, Smartworks, Times Square, Tower C, Andheri Kurla Road, Marol, Andheri East, Mumbai 400059
Pune
6th Floor, Smartworks, Pan Card Club Road, Baner, Pune 411045
2 Locations
London
c/o SPACES, 12 Hammersmith Grove, London W67AP, UK
Ireland
Grove, Fethard, Co. Tipperary, E91 E282, Dublin, Ireland
7 Locations
Canada
55 York Street, Suite 401 Toronto, ON, Canada M5J 1R7
Mexico
Tomas A. Edison 1510-201 Ciudad Juárez, Chihuahua, Mexico 32300
Seattle
4030 Lake Wash Blvd NE, STE 210, Kirkland, WA 98033
Troy
6915 Rochester Road Suite 300 Troy, MI 48085
Sunnyvale
1248 Reamwood Avenue Sunnyvale, CA 94089
New Jersey
343 Thornall Street Suite 720 Edison, NJ 08837
Dallas
5851 Legacy Circle Suite 600 Plano, TX 75024
All Locations
19 Locations
7
10
2
Asia
10 Locations
Ahmedabad
A-201, WestGate Business Bay, SG Road, Makarba, Ahmedabad 380015
Hyderabad
Block –B, Wing 1, 2nd Floor, Cyber Gateway, Hitech city, Hyderabad 500081
Gurugram
2nd Floor, Tower B, Unitech Cyber Park, Sector 39, Gurugram 122001
Singapore
70 Shenton Way, #13-03, Eon Shenton, Singapore 079118
Bengaluru
Subramanya Arcade SA Tower, 2nd floor, A-wing, Bannerghatta Main Road, BTM Layout, Bengaluru, Karnataka 560029
Chennai
8th Floor, Smartworks, Olympia National Tower, Block 3, A3 and A4, North Phase, Guindy Industrial Estate, Chennai 600032
Pune
7th Floor, IT-7 Building, Qubix Business Park Pvt. Ltd. SEZ, Phase - 1, Hinjawadi, Pune 411057
Mumbai - Thane
AWFIS 1st Floor, Nehru Nagar, Wagle Industrial Estate, Thane West, Thane Maharashtra 400604
Mumbai
7th Floor, Smartworks, Times Square, Tower C, Andheri Kurla Road, Marol, Andheri East, Mumbai 400059
Pune
6th Floor, Smartworks, Pan Card Club Road, Baner, Pune 411045
Europe
2 Locations
London
c/o SPACES, 12 Hammersmith Grove, London W67AP, UK
Ireland
Grove, Fethard, Co. Tipperary, E91 E282, Dublin, Ireland
North America
7 Locations
Canada
55 York Street, Suite 401 Toronto, ON, Canada M5J 1R7
Mexico
Tomas A. Edison 1510-201 Ciudad Juárez, Chihuahua, Mexico 32300
Seattle
4030 Lake Wash Blvd NE, STE 210, Kirkland, WA 98033
Troy
6915 Rochester Road Suite 300 Troy, MI 48085
Sunnyvale
1248 Reamwood Avenue Sunnyvale, CA 94089
New Jersey
343 Thornall Street Suite 720 Edison, NJ 08837
Dallas
5851 Legacy Circle Suite 600 Plano, TX 75024